Book Tickets

Fees Explained

Following a review of our booking fees we have revised our charges and made it simpler and more transparent for you, our customers, to make decisions when booking tickets. The majority of our ticket income is passed directly back to the producers of the shows, so we have chosen to charge a small administration fee which is retained by the Theatre Royal and Royal Concert Hall as we do not have the ability to include these costs within our current pricing structure.

Our new fees from 1 July 2013

A £1 per transaction administration fee will be applied to all online bookings through www.trch.co.uk
In today's busy world we understand that people want to book their tickets whenever and wherever is convenient for them and in the last 3 years, we have seen a dramatic increase in the levels of our online sales. We also appreciate that booking online is a less personal service which does not require resourcing to the same extent as our staffed box office however we do offer a select your own seat function and the website is available 24/7. With this in mind we are charging a reduced administration fee for our online bookings.

A £2 per transaction administration fee will be applied to all phone and counter bookings
Our goal is to provide an excellent personal service to our customers and to do this requires a lot of resources. This small charge helps us to continue to offer a box office facility rather than having to refer customers through to external booking agencies where the fees are much higher. Please be assured that any administration fees are reinvested back into the Theatre Royal and Royal Concert Hall, two of the best loved and most prestigious touring venues in the country.

A 75p card transaction fee for all purchases with a credit/debit card
This covers all costs associated with processing a card transaction as advised in the Consumer Protection Regulations 2012.

A 50p fee to post your tickets
When you book your tickets you can choose to have the tickets posted or held at the Box Office for collection.

Our Access Customers
Our wheelchair user and registered disabled customer will be charged a reduced £1 administration fee as we are currently unable to process these concessions through our website. If tickets are purchased using a credit/debit card they will be subject to the 75p card transaction fee. Customers will require proof of disability to claim these concession tickets. Please click here for more Access information.

Booking your tickets and what you will expect to pay

When you book your tickets the fees will be made clear to you and more details about our new fees are below. We have outlined what fees you will expect to pay and payment method you choose.

Website
Credit and Debit card payments - a £1 administration fee and a 75p card transaction fee will be added to your booking total when you book through www.trch.co.uk

You also have the option to have tickets posted for an additional 50p. Alternatively we can hold them at box office for collection at no additional charge. Any tickets purchased within 7 days of the performance date will automatically be held at the box office for collection

At the counter
Cash and cheque payments - a £2 administration fee will be added to your booking total.
Credit and Debit card payments - a £2 administration fee and a 75p card transaction fee will be added to your booking total

By phone
Credit and Debit card payments - a £2 administration fee and a 75p card transaction fee will be added to your booking total.

You also have the option to have tickets posted for an additional 50p. Alternatively we can hold them at box office for collection at no additional charge

Some purchases are exempt from our fees as follows:

The following are exempt from the administration fee

  • Any transaction of £12 or under booked in person or on the phone
  • Education and Community events
  • Certain foyer events and performances
  • Groups bookings of 20 or more
  • School group bookings
  • Royal Friends bookings
  • Royal Partners bookings
  • Celebration package bookings
  • Nottingham Classics subscription bookings

The following are also exempt from our card transaction fee

  • Royal Friends bookings
  • Royal Partners bookings
  • Groups bookings of 20 or more
  • School group bookings